Privacy policy

Who we are (our website) is provided by NQ Legal Limited trading as nQ legal (‘we’, ‘our’ or ‘us’).

nQ legal is a company registered in England under company number 08727524, whose registered office and main trading address is 2nd Floor 30 King Street, Manchester, England, M2 6AZ.

We are the controller of personal data obtained via our website, meaning we are the organisation legally responsible for deciding how and for what purposes it is used.

Your privacy

We take your privacy very seriously. Please read this privacy policy carefully as it contains important information about who we are and how and why we collect, store, use and share any information relating to you (your personal data) in connection with your use of our website. It also explains your rights in relation to your personal data and how to contact us or a relevant regulator in the event you have a complaint.

Our business and our website are based in the UK. When we collect, store, use and share certain personal data about you, we do so in strict accordance with data protection laws. These are the UK General Data Protection Regulation (which is the Retained Regulation (EU) 2016/679), as tailored by the Data Protection Act 2018, together known as the UK GDPR.

Given the nature of our website, we do not expect to collect the personal data of anyone under 13 years old. If you are aware that any personal data of anyone under 13 years old has been shared with our website please let us know so that we can delete that data.

What this policy applies to

This privacy policy relates to your use of our website only: when you visit it and/ or browse it.

Throughout our website we may link to other websites owned and operated by certain trusted third parties who, for example, help us make our services available to you, or whom we partner with. We also include links to certain third party social media platforms such LinkedIn. Those third party websites/ social media platforms may also gather information about you in accordance with their own separate privacy policies. For privacy information relating to those third party websites, please consult their privacy policies as appropriate.

Personal data we collect about you

We collect the following personal data about you:

Technical information, such as: version of web browser, IP address, cookie information, and how you interact with the website.

This information is collected by cookies we use on our website. A cookie is a small text file which is placed onto your device (eg computer, smartphone or other electronic device) when you use our website. Cookies collect information from you automatically. You can choose whether or not to let us have this personal information and you will be given the option to agree or decline cookies upon your first visit to our website. For further information (including about different kinds of cookies we use and what they do, and how to change your cookie preference) please see our Cookie Policy.

How your personal data is collected

We collect personal data from you automatically while you browse our website. We will collect this information using the technologies explained in our Cookie Policy.

How and why we use your personal data

  • where you have given consent
  • to comply with our legal and regulatory obligations
  • for the performance of a contract with you or to take steps at your request before entering into a contract, or
  • for our legitimate interests or those of a third party

A legitimate interest is when we have a business or commercial reason to use your personal data, so long as this is not overridden by your own rights and interests. We will carry out an assessment when relying on legitimate interests, to balance our interests against your own.

The table below explains what we use your personal data for and why.

What we use your personal data for Our reasons

  • To load our website accurately for you.
  • To ensure our website functions and operates smoothly and effectively for you.
  • For our legitimate business interests (ensure best customer experience / enhance customer experience)
  • To gather your cookie preferences
  • Your consent as gathered by the cookie tool on our website.
  • To improve your site experience, including performance.
  • If you have provided such a consent you may withdraw it at any time by changing your cookie preference by clicking on the ‘Consent Preference’ icon at the bottom left on our website homepage (this will not affect the lawfulness of our use of your personal data in reliance on that consent before it was withdrawn)
  • Conducting checks to identify you and verify your identity or to help prevent and detect fraud against you or us
  • For our legitimate interests, ie to minimise fraud that could be damaging for you and/or us
  • Enforcing legal rights or defend or undertake legal proceedings
Depending on the circumstances:
  • to comply with our legal and regulatory obligations
  • in other cases, for our legitimate interests, ie to protect our business, interests and rights


We only market our services via our website and via social media channels therefore we will not use your personal data to send you marketing communications.

We will always treat your personal data with the utmost respect and will never sell it or share it with other organisations for marketing purposes.

Who we share your personal data with

We routinely share personal data with third parties we use to help us run our business eg website host (IT27NW / cloudabove ); website (design and updates) support providers (SharpFutures POD); and general IT and cyber security support providers (IT27NW) .

We only allow those organisations to handle your personal data if we are satisfied they take appropriate measures to protect your personal data. We also impose contractual obligations on them to ensure they can only use your personal data to provide services to us and to you.

We or the third parties mentioned above occasionally also share personal data with:

  • our or their external auditors, eg in relation to the audit of our or their accounts—the recipient of the information will be bound by confidentiality obligations
  • professional advisors (such as lawyers and other advisors), in which case the recipient of the information will be bound by confidentiality obligations
  • law enforcement agencies, courts, tribunals and regulatory bodies to comply with our legal and regulatory obligations
  • other parties that have or may acquire control or ownership of our business (and our or their professional advisers) in connection with a significant corporate transaction or restructuring, including a merger, acquisition, asset sale, initial public offering or in the event of our insolvency—usually, information will be anonymised but this may not always be possible.

How long will your personal data be kept

We will only keep your information as long as we need to. How long we need your information depends on what we are using it for, as set out in this privacy policy. For example, we may need to use it to continue providing our website services to you as long as you are a visitor to our site. If we no longer need your data, we will delete it or make it anonymous by removing all details that identify you. The duration that cookies are stored are found in the cookie tool. To access this, click the icon at the bottom left and select Customize. Within each section of cookies, you will find the duration of each cookie.


Transferring your personal data out of the UK

Countries outside of the UK have differing data protection laws, some of which may provide lower levels of protection of privacy.

The only circumstances in which your personal data may be transferred to countries outside the UK is where our service providers (all of whom are based in the UK) may use servers outside of the UK. In such circumstances we and our third party service providers must comply with applicable UK laws designed to ensure the privacy of your personal data.

Under UK GDPR, we can only transfer your personal data to a country outside the UK where:

  • in the case of transfers subject to UK data protection law, the UK government has decided the particular country ensures an adequate level of protection of personal data (known as an ‘adequacy regulation’) further to Article 45 of the UK GDPR;
  • there are appropriate safeguards in place, together with enforceable rights and effective legal remedies for you; or
  • a specific exception applies under relevant data protection law.


Your rights

You generally have the following rights, which you can usually exercise free of charge:

Access to a copy of your information

The right to be provided with a copy of your information

Correction (also known as rectification)

The right to require us to correct any mistakes in your information

Erasure (also known as the right to be forgotten)

The right to require us to delete your information — in certain situations

Restriction of use

The right to require us to restrict use of your information in certain circumstances, eg if you contest the accuracy of the data

Data portability

The right to receive your information that you provided to us, in a structured, commonly used and machine-readable format and/or transmit that data to a third party — in certain situations

To object to use

The right to object:

  • at any time to your information being used for direct marketing (including profiling)
  • in certain other situations to our continued use of your information, eg where we use your information for our legitimate interests unless there are compelling legitimate grounds for the processing to continue or the processing is required for the establishment, exercise or defence of legal claims

Not to be subject to decisions without human involvement

The right not to be subject to a decision based solely on automated processing (including profiling) that produces legal effects concerning you or similarly significantly affects you

We do not make any such decisions based on data collected by the website

The right to withdraw consents

If you have provided us with a consent to use your information, you have a right to withdraw that consent easily at any time by contacting us (see Contact Us below) or by any other method described in this privacy policy.

Withdrawing a consent will not affect the lawfulness of our use of your information in reliance on that consent before it was withdrawn

For further information on each of those rights, including the circumstances in which they do and do not apply, please contact us (see ‘How to contact us’ below). You may also find it helpful to refer to the guidance from the UK’s Information Commissioner on your rights under the UK GDPR.

If you would like to exercise any of those rights, please email, call or write to us (see ‘How to contact us’ below). When contacting us please:

  • provide enough information to identify yourself (eg your full name, address, email address) and any additional identity information we may reasonably request from you, and
  • let us know which right(s) you want to exercise and the information to which your request relates.

Keeping your personal data secure

We have appropriate security measures to prevent personal data from being accidentally lost, or used or accessed unlawfully. We limit access to your personal data to those who have a genuine need to access it.

We also have procedures in place to deal with any suspected data security breach. We will notify you and any applicable regulator of a suspected data security breach where we are legally required to do so.

If you want detailed information from Get Safe Online on how to protect your personal data and other information and your computers and devices against fraud, identity theft, viruses and many other online problems, please visit Get Safe Online is supported by HM Government and leading businesses.


How to complain

Please contact us if you have any queries or concerns about our use of your personal data (see below ‘How to contact us’). We hope we will be able to resolve any issues you may have.

You also have the right to lodge a complaint with the Information Commissioner.

The Information Commissioner may be contacted using the details found here or by telephone: 0303 123 1113.


Changes to this privacy policy

We may change this privacy policy from time to time. When we make significant changes we will take steps to inform you, for example via the website or by other means, such as email.

How to contact us

You can contact us by post, email or telephone if you have any questions about this privacy policy or the information we hold about you, to exercise a right under data protection law or to make a complaint.

Our contact details are:

© nQ legal limited
Policy published April 2024